Imagine a national sales meeting where there is no pre-conference agenda, no planned speakers or breakouts, yet there are several pertinent presentations and everyone's needs are met. Does this sound like a riddle? It's not. It's an "Un-Conference", a forum where every participant has an opportunity to share and gain in a collaborative, efficient, real time, dynamic and even organized setting.
Much like the days of starting with the “product pitch” are long gone, so are the days of starting client conversations with a firing line of questions. Yet, it happens every day. Well-intentioned salespeople use a myriad of questions to uncover needs designed so they can position value. On the other side of the table – frustration, impatience and perceived irrelevance to the client’s business situation.
19 members of the Sandvik Coromant sales departments from eight countries and nine different time zones were awarded Consultative Sales Certification (CSC) in a virtual graduation ceremony on May 16th, 2014. "This was not just an online meeting, but an actual graduation ceremony with presentations from students, faculty and awarding of diplomas," said Jeff Arnold, Executive Director of The Sales Association who delivered the commencement address during the event.
"The DVR Learning Blended Learning Curriculum is a comprehensive approach that really works. Our branches that are utilizing the customized product training e-learning program with corresponding coaching are realizing positive new account growth, while our branches that are not using the program are experiencing account deficit. My time onboarding new employees has been cut in half. These modules have saved us thousands of dollars in training expenditure."
- Courtney J., First Financial Bankshares
"I can see a lot of difference in my sales since I took the course [CSC] and I am making more money."
- Tim C., Tulsa New Holland
|Are you answering the question or answering the need? Look beyond initial inquiries to help the customer accomplish more, save them time, or make their life easier.|